Customer Success Weekend Warrior
$11k – $18k • No equity
This position is 100% remote.Your availability must have a minimum of 3 hours overlap with GMT
SmarterQueue is a ground-breaking social media management tool.
On average, SmarterQueue increases the effectiveness of our customers social media content by up to 300%, and saves them over 8 hours per week – amongst many other incredible benefits!
We are a small fully remote team, spanning the UK, Canada, America and Europe.
SmarterQueue is building software which adds REAL value to influencers and marketers lives!
Salary range USD $20 – $35 per hour (dependent on experience).
WHAT YOU’LL DO
- Lead inbox coverage during the weekends (answering live chat and email).
- Report customer feedback to the Product Team.
- Develop relationships with customers and proactively gather information on their needs to identify SmarterQueue features that could help them achieve their goals.
- Identify and execute opportunities to increase customer loyalty and reduce churn.
- Take customer demo and onboarding calls.
- Create, review and edit Help Center articles.
- Complete communication reports, and suggest improvements.
- Recommend best practices to the Customer Success Manager for the benefit of the broader company related to customer experience, operations, product, sales and training.
ABOUT THE ROLE
- Part time (with the opportunity to go full time).
- Must be flexible regarding working hours.
- Contract position.
- You will work 100% remotely and report directly to the Head Of Operations & Customer Success.
- You must have your own computer/equipment with a solid connection to the internet.
- Fluent in English, both verbal and written.
- Strong verbal and written communication skills.
- Reliable, responsible and consistent.
- Excellent interpersonal skills.
- Independent and very resourceful.
- Incredible organisational skills, with the ability to multitask.
- A strong understanding of social media.
- Remote working experience.
- Startup experience.
- Sales experience.